PRIVACY POLICY

Effective Date: 01 Jan 2018

Rabbit Tortoise is committed to protecting the privacy and personal information of its users. This Privacy Policy outlines how we collect, use, store, and protect your data when you access our website or use our services.

We may collect personal information such as your name, email address, phone number, academic details, career preferences, and other relevant information required to deliver our services effectively. In addition, we may collect device-related data, browser information, and usage analytics to improve our website experience.

Your information is used primarily to deliver our services, generate personalized reports, provide consultations, process payments, communicate updates, and enhance the quality of our offerings. All payment transactions are securely processed through Razorpay or other authorized payment gateways, and we do not store sensitive financial information such as credit or debit card details on our servers.

We do not sell, rent, or trade your personal information to third parties. However, we may share necessary data with trusted service providers such as payment processors, technology partners, or legal authorities when required by law or for compliance purposes.

As a global service provider, your data may be processed or stored in secure servers located outside India, including cloud infrastructure used by our systems. We take appropriate measures to ensure that your data remains protected under applicable data protection standards.

Our website may use cookies and similar technologies to enhance user experience, track performance, and analyze website usage. Users have the option to manage or disable cookies through their browser settings.

You have the right to request access to your personal data, request corrections or deletion, or withdraw consent at any time by contacting us directly. In the case of minors, personal data is collected strictly with the consent of a parent or legal guardian.

Rabbit Tortoise reserves the right to update this Privacy Policy at any time. Continued use of our website and services constitutes acceptance of any changes made.

REFUND & CANCELLATION POLICY

Effective Date: 01 Jan 2018

Rabbit Tortoise provides digital, customized, and knowledge-based services. Due to the nature of these services, all payments made are generally non-refundable once the service has been initiated or delivered.

Refunds may only be considered in exceptional cases, such as duplicate payments or technical errors where the service has not been delivered. Requests for refunds must be submitted with valid proof and will be reviewed on a case-by-case basis.

No refunds will be provided for reasons including but not limited to change of mind, lack of usage, dissatisfaction after service delivery, or partial utilization of services. Users are encouraged to fully understand the scope of services before making a purchase.

Cancellations or rescheduling of sessions must be communicated at least 24 hours in advance. Failure to attend a scheduled session without prior notice will be treated as a no-show, and no refund or rescheduling will be provided.

For international transactions, any approved refunds will be processed in the original currency of payment. Rabbit Tortoise is not responsible for any differences arising due to currency exchange rates or bank charges during the refund process.

In cases where a user initiates a chargeback without valid grounds, Rabbit Tortoise reserves the right to suspend services, restrict future access, and take necessary legal action. Approved refunds, if any, will be processed within 7 to 10 business days.

SHIPPING & DELIVERY POLICY

Rabbit Tortoise operates as a service-based organization and does not deal with physical products. All services offered are delivered digitally through online platforms.

Delivery timelines vary depending on the nature of the service. Career assessment reports are typically delivered within 3 to 10 working days from the date of completion of required inputs.

Training sessions and consultations are scheduled based on mutual availability and communicated in advance.

Services are delivered through digital channels such as email, WhatsApp, Zoom, or other online platforms. Users are responsible for providing accurate contact details and ensuring availability for scheduled sessions.

Since there are no physical products involved, no shipping services are applicable.